Refund Policy

01Operator and merchant of record

ProposalPilot is operated by an independent product team. Subscription payments are processed by Paddle.com Market Ltd or Paddle.com Inc, depending on your location, named on the receipt Paddle emails you. Paddle acts as the merchant of record for every ProposalPilot subscription, which means Paddle is responsible for the checkout experience, the receipt you receive, the tax collected on your purchase, and the refund mechanism described below.

02Free trial

Every new account starts with a 7-day free trial at the Starter tier. No payment method is required to start the trial, and the trial does not automatically convert into a paid subscription. We strongly encourage every customer to use the trial to upload a real RFP, generate a draft, and confirm that ProposalPilot meets their needs before entering payment details. The trial is the primary way we make sure the product fits before money changes hands.

03Monthly subscriptions

Monthly subscription fees are non-refundable for the current billing period. You can cancel a monthly subscription at any time from Workspace → Billing; cancellation takes effect at the end of the period you have already paid for, and you keep full access until then. We do not prorate partial months.

04Annual subscriptions

Annual subscriptions are billed as a single yearly payment and are non-refundable except as required by law or as expressly stated below. If you cancel an annual subscription mid-term, you keep access until the end of the paid period; we do not refund the unused portion.

05When we will issue a refund

We will issue a refund in these specific cases:

• Duplicate or accidental charge. You were charged twice for the same period, or the subscription renewed after a cancellation we failed to process. Contact us within 30 days of the charge.
• Service failure attributable to ProposalPilot. The platform was unavailable for an extended period during your billing cycle and we were unable to restore access. We will issue a prorated credit or refund covering the affected period.
• Material breach by ProposalPilot. We materially failed to deliver the service described in our Terms of Service and could not cure the issue within a reasonable time after you notified us. Refunds in this case are prorated to the unused portion of the current billing period.

06When we will not issue a refund

Outside of section 05 and your statutory rights, we generally will not issue a refund in the following situations:

• You forgot to cancel before a renewal date.
• You did not use the product during a paid period.
• You changed your mind after the 7-day trial ended.
• An AI-generated draft did not win a procurement bid. We do not warrant outcomes — see Terms §10.
• You violated our Acceptable Use Policy and your account was terminated for cause.

07Statutory rights

Where consumer protection law in your jurisdiction grants a right of refund or withdrawal that exceeds what is described above, we will honor it. For UK and EU consumers, the right of withdrawal under the Consumer Rights Directive normally lasts 14 days from purchase; however, where you have given express consent to begin digital service delivery during that period — which, for ProposalPilot, means starting a paid subscription after the trial — that right is generally lost once delivery has begun. Nothing in this policy limits any non-waivable statutory right you have as a consumer.

08How to request a refund

Email founder@proposalpilot.net from the address on your ProposalPilot account, and include:

• The account email registered with ProposalPilot.
• The Paddle order or transaction ID from the receipt Paddle emailed you.
• A short reason for the request, mapped to one of the cases in section 05 where possible.

We respond within 5 business days. Approved refunds are processed by Paddle back to the original payment method and typically arrive within 5–10 business days, depending on your bank or card network.

09Chargebacks

If you have a billing concern, please contact us first — we can almost always resolve it faster than a chargeback. Initiating a chargeback without first attempting to contact support may result in suspension of your workspace pending resolution, and we reserve the right to dispute chargebacks where the underlying charge was valid under our Terms of Service.

10Contacting us

For questions about this refund policy, email founder@proposalpilot.net. For questions about how Paddle processes your payment or refund, see the receipt Paddle emailed you for the relevant Paddle entity and contact details, or visit paddle.com/legal.

If you have negotiated a separate written agreement with ProposalPilot — for example, a master subscription agreement or an enterprise order form — and that agreement covers refunds, that agreement controls where it conflicts with this policy.